So, this is my funny work story of the day.
Here's a conversation I had with a female patient today.
Patient: "Uh. yeah, I'm calling cuz you sent my account to collections, and i ain't never got a bill."
Me: "Ma'am, I can check on that for you. What's your name?"
**Patient gives name and date of birth.
Me: "Well, Ms. ****, I see where we have talked to you several times about this bill. And, it was sent to ***address***. Is that the correct mailing address?"
Patient: "Yes...well, what did I come for that day anyway. I don't remember coming to Upstate in June"
****Patient is told what she came in for.****
Patient: "Why are the charges so high? This is crazy. What did they do?"
***I name some of the tests performed.***
Patient: "A pregnancy test....why did they do a pregnancy test?"
Me: "Ma'am, it's a standard requirement."
Patient: "Well, what was the results? Was I pregnant?"
Me: (Trying to contain my hysterical giggles) "Well, Ms. *****, I don't know if you were pregnant. You would know the answer to that. Do you have a baby???"
Patient: "Oh yeah...alright, well I ain't gonna pay this bill."
**End of convo!***
I LOVE MY JOB!!!
Hello world!
1 year ago
